Wednesday, August 4, 2010

Questions or Answers - that's the QUESTION

Imagine you are faced with a tough problem at hand, new and complex. Imagine further that is a situation where you are asked to give advice or your expertise. The client is seeking a solution to the problem he can't solve with his own resources.

What to do?

Doing the analysis on what the problem might be and already been addressed by the client, provide a solution presentation to client. There will be a presentation in front of client management team. Then implementation of the recommendation.

STOP • Rewind the story • RESET

There is perhaps another way, or?

  • What is it that is really pressing or hurting the client?

  • What is the right question to find out (also for the client to find out himself)?
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